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Article

Assessment of a Route Guidance for Mobility-handicapped Passengers in Railway Stations Based on User Satisfaction Survey

이용자 만족도 조사를 통한 철도역사 내 교통약자 경로안내 시스템 평가

Eunbi JEONG1
,
Soyoung Iris YOU2*
정 은비1
,
유 소영2*
1Senior Researcher, Innovative Transport Policy Division, Korea Railroad Research Institute, Gyeonggi 16150, Korea
2Senior Researcher, Innovative Transport Policy Division, Korea Railroad Research Institute, Gyeonggi 16150, Korea
1한국철도기술연구원 미래교통정책본부 선임연구원
2한국철도기술연구원 미래교통정책본부 선임연구원
* Corresponding Author
31 August 2020. pp. 309-323
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Abstract

As of 2018, the mobility handicapped population accounts for about 29% of the total population, which is expected to increase continuously. Various studies are actively underway to ensure the increasing convenience of the mobility handicapped. In order to introduce these new policies and technologies, satisfaction evaluation should be performed for the system under development. Therefore, in this study, a user satisfaction survey was conducted for the route guidance system for the mobility handicapped in railway stations. This study consists of three stages: sample and questionnaire design, field demonstration and satisfaction survey, data processing and analysis. A questionnaire survey was conducted in Busan City Hall station for 33 visually impaired people, and satisfaction with the system and user requirements were investigated. As a result of the survey, the satisfaction level of the railway before using the system was 4.13 points and 7.34 points after use, and as a result of investigation of the intention to use the system, about 84.8% of respondents said that they intend to use the route guidance system if it is introduced. The results of user satisfaction surveys conducted in this study can be used as a basis for more stable system development.

Keywords
mobility handicapped
questionnaire
route guidance system
user satisfaction
visual impairment

교통약자는 이동에 불편을 느끼는 자를 의미하며, 2018년 기준 교통약자 인구는 총 인구대비 약 29%로, 이는 지속적으로 증가할 것으로 예상하고 있다. 증가하는 교통약자의 이동성을 보장하기 위해 다양한 정책수립, 기술개발이 활발히 진행 중이다. 이러한 새로운 정책, 기술의 도입을 위해서는 개발 중인 시스템에 대한 효과평가, 만족도 평가가 수행되어야 한다. 이에 본 연구에서는 철도역사 내 교통약자 경로안내 시스템에 대한 이용자 만족도 조사를 수행하였다. 연구는 표본 및 설문지 설계, 현장시연 및 만족도 조사, 자료처리 및 분석의 총 3단계로 구성하였다. 33명의 시각장애인을 대상으로 부산시청역에서 설문조사를 수행하였으며, 시스템에 대한 만족도, 이용자 요구사항 등을 조사하였다. 조사 결과, 시스템 사용 전 도시철도 이동 만족도 점수는 4.13점, 사용 후 7.34점으로, 시스템 이용 시 이용자 만족도가 약 1.78배 증가하는 효과가 있는 것으로 나타났으며, 시스템에 대한 사용의사 조사 결과 약 84.8%의 응답자가 경로안내 시스템이 도입된다면 사용할 의사가 있다고 답하였다. 또한, 약 70%의 응답자가 월 1만 5천원 미만인 경우 유료로 시스템을 사용 할 의사가 있다고 응답하였다. 본 연구에서 수행한 이용자 만족도 조사 결과는 보다 안정적인 시스템 개발을 위한 기반자료로 활용이 가능하며, 추후 원활한 시스템 도입 및 홍보에 활용이 가능할 것으로 기대된다.

키워드
교통약자
설문조사
경로안내시스템
이용자만족도
시각장애인
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Information
  • Publisher :Korean Society of Transportation
  • Publisher(Ko) :대한교통학회
  • Journal Title :Journal of Korean Society of Transportation
  • Journal Title(Ko) :대한교통학회지
  • Volume : 38
  • No :4
  • Pages :309-323
  • Received Date : 2020-06-30
  • Revised Date : 2020-07-27
  • Accepted Date : 2020-08-03
  • DOI :https://doi.org/10.7470/jkst.2020.38.4.309
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